Both parent unit and camera connect to same Wi-Fi® network
Both your camera and your mobile device are connected to the same Wi-Fi® network when you do setup, reset or a firmware upgrade.
Use 2.4 GHz band enabled router
Your router has the 2.4 GHz band enabled. The camera will not work on 5 GHz networks
DHCP enabled router
Your router has DHCP enabled. This allows it to provide the necessary IP address to the camera you wish to connect (Static IP addresses are currently not supported by the app).
No device blocking by your router
Your router does not have any devices listed as blocked, including your camera. It may be that your router’s settings only allow identified devices to connect (in which case ‘MAC’ and port info may be required – see more details below) – or your router only allows a limited number of devices to connect. In general this setting can be found under: Advanced Settings > Admin > Attached devices
Correct SSID naming methods
There are no spacing or hidden characters at the beginning of the SSID name.
- SSID name of [ abc123] will not allow your camera to connect, whereas [abc123] (without the spacing) will allow a connection.
- Use regular characters only for SSID name of your Wi-Fi network. Special characters and characters used in certain languages may cause problems. Please avoid using non-English characters.
- If issues persist after updating, you may need to reboot your router, camera, or both.
Keep your router clear of interference
Ensure that there are no devices near your router or camera that could cause interference. Such devices include other Wi-Fi enabled devices, microwaves, antennas, cordless or cellular telephones, or televisions.
I have problems with the setup. Is it because of my router?
Open/ Outbound ports' details of the camera
How to change your router settings?